FAQS

📨 For questions or concerns please contact us infosanchothreads@gmail.com

📦 How long does it take to receive my order?

We ship all orders within 2 business days. After that, you can expect your package to arrive in approximately 5–7 business days, depending on your location and the shipping carrier transit times. 

🌍 Do you ship internationally? 

We are currently offering shipping within the US as well as Canada.

❗ I got the wrong item what do I do? 

If your order arrives damaged or incorrect, email us within 5 days of delivery. We’ll make it right ASAP.

🔄  Return/Exchange Policy

We offer a one time exchange within 15 days of delivery if the size on your order was not quite right.

Once your return received and inspected, we’ll issue you store credit, less the shipping cost to place your new order. 

All exchanges must be returned in their original condition, unworn and unwashed. 

Note: Customers are responsible for the shipping costs associated with sending the item back to us.

Note For Our Canadian Customers:
Orders shipped to Canada may be subject to import duties, taxes, and brokerage fees upon delivery. These charges are not included in your order total and are the responsibility of the recipient.
We do not have control over these charges and cannot predict what they may be. For more information, please contact your local customs office.